Centre technique du papier

The main mission of the Paper Technical Centre (CTP) is to technologically develop the pulp, paper, cardboard and related industries (printing, packaging-processing, suppliers, manufacturers, etc.).

Project issues

  • Improving knowledge and sharing of customer data within the CTP
  • Improve business monitoring, including through the implementation of sales opportunities that encapsulate quotes and orders
  • Having a mobility solution
  • Have an open solution to the outside: synchronization of Outlook appointments etc.
  • Capitalize on customer interactions: business appointments

Results

Improved the management of its day-to-day business, including improving internal procedures and managing the animation of signatory clients throughout the duration of their contract.

fruition

  • MS Dynamics 365 CRM Deployment Support
  • Support ingiling and carrying out the analysis and technical design phases
  • Monitoring and realisation of specific developments
  • Respecting best practices in the architecture of the CRM Dynamics application

Technical environment

Putting in place a bespoke CRM with Microsoft Dynamics 365

Other customer cases

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