Microsoft Dynamics 365 for field service

Improve the efficiency of your teams in the field.
Microsoft Dynamics 365 Field Service enables you to facilitate the interventions of your teams in the field with a better organization and a professional approach for a better customer experience.

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Partner of the year 2021

Solutions at your customers start here

Offer a proactive service

Anticipate your customers' needs by leveraging IoT technologies and capitalizing on customer data.

Optimize your interventions with AI

Automate the allocation of the best available resources and automatically schedule its intervention.

Facilitate the work of your stakeholders

Offer context-sensitive help to your technicians. Streamline tasks and save time for intervention.

Improve customer satisfaction

Build customer trust and loyalty by providing your technicians and managers with the tools and information they need to solve problems the first time they respond.

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Why choose Dynamics 365 Field Service?

AUTONOMY OF FIELD AGENTS

Give access to the right information at the right time

  • Intelligent route planning.
  • Integration of the Internet of Things (IoT).
  • Remote expert collaboration with mixed reality.

Benefit

Improve first-time resolution rates and technician productivity

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Optimized planning

Help dispatchers achieve their business goals with:

Optimization built into the schedule board.

Plan to meet service level agreements (SLAs).

Predictive travel time and working time.

Benefit

Reduce travel times

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YOUR CONNECTED RESOURCES

Define the attributes that characterize different resources with:

  • Ability to identify locations and resource hierarchy.
  • Geofencing features.
  • Monitoring resource properties over time.

Benefit

Resource management to reduce downtime

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