Masao offers you to satisfy and retain your customers durably while developing your sales. To do this, we support you in setting up a unified customer experience with increased accountability of your employees and a proactive intelligence of your interactions.

Handshake     Control of the customer profile    Adapted response     Satisfaction


Microsoft Dynamics for Customer Service

The Microsoft Dynamics for Customer Service application helps you improve your customer service with a single, global omni-channel experience. Your customers are thus loyal in the long term and your customer relations center gains responsibility.

 

Quick response, personalized service:

 

• Enable agents to more easily meet growing customer expectations.

• Intelligent processes enable agents to make the best decision at any time.

Connect with customers on any channel or device: 

 

• Deliver fluid experiences tailored to customers across multiple channels and across devices.

 

Take advantage of each interaction: 

 

• Améliorer votre expertise en continu tout en réduisant le coût lié à l’exploitation des données.

• Transformer la manière des propositions des services.

Innovate with a modern and modular platform:

 

• Encourage innovation with an easy-to-adapt application.

• Connect applications to other services already in use.


Why Microsoft Dynamics 365?

Microsoft uniquely delivers a comprehensive, end-to-end approach to business applications helping you unify data and relationships, build intelligence into your decision making, and accelerate business transformation.

 

 

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