Optimize your customer service management with Dynamics 365 Customer Service

Improve and retain customer relationships with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and enhances the quality of every customer interaction.

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Your customer service transformation starts here

Dynamics 365 Customer Service | MASAO
Dynamics 365 Customer Service | MASAO

Fast response, personalized service

Enable agents to more easily meet growing customer expectations.
Intelligent processes help agents make the best decision at any time.

Dynamics 365 Customer Service | MASAO
Dynamics 365 Customer Service | MASAO

Leverage every interaction

Continuously enhance your expertise while reducing the cost of data usage.
Transform the way Dynamics offerings and services are presented.

Dynamics 365 Customer Service | MASAO
Dynamics 365 Customer Service | MASAO

Stay connected with your customers at all times

Deliver seamless customer experiences across multiple channels and on all devices.

Dynamics 365 Customer Service | MASAO
Dynamics 365 Customer Service | MASAO

Innovate with a modern, flexible platform

Encourage innovation with an application that is easy to adapt.
Connect applications to other services already in use.

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2017 . 2018 . 2019 . 2020 . 2021 . 2022 . 2023 . 2024 . 2025 . 2026

Dynamics 365 Customer Service | MASAO

2018 . 2021 . 2023

Dynamics 365 Customer Service | MASAO

2019 Finalist

Why choose Dynamics 365 Customer Service ?

Dynamics 365 Customer Service | MASAO

Ensure multichannel engagement

Enable your agents to interact with customers seamlessly and in real time using live chat for Dynamics 365 Customer Service.

  • Engage with your customers on their terms, across any channel and on any device.
  • Make it easier to resolve customer issues and free up your agents for higher-value interactions.
  • Maintain visibility across channels and interactions to deliver a simple engagement experience through both self-service and assisted service.
Dynamics 365 Customer Service | MASAO

Deliver a perfectly seamless customer service experience

Treat every customer like a VIP with a 360° view of each customer’s experience, enabling agents to personalize their interactions.

  • Guide agents to make the right decisions with AI-generated recommendations.
  • Automate issue resolution with intelligent, interactive, and always-available virtual agents.
  • Make it easier to find answers through self-service communities.
Dynamics 365 Customer Service | MASAO

Leverage every interaction

Continuously improve while reducing costs through intelligent data and insights.

  • Analyze contact center operations and agent interactions to enhance customer engagement.
  • Optimize workforce management and allocate resources based on popular channels, trends, and required skills.
  • Survey, measure, and leverage customer feedback after every service interaction.

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