Accelerate CRM adoption with tailored support
Most CRM projects fail due to inadequate support. That’s why MASAO has implemented customized solutions to maximize user adoption and ensure the continuous evolution of the tool to meet users’ needs.
Change management support
A CRM project is often a structuring initiative that involves organizational changes and evolutions in employees’ functional scope. For this reason, we recommend organizing workshops throughout the project with future users in order to communicate clearly, reassure them about these changes, and provide them with the keys to effectively use their future tool.
Skills transfer
There is no point in having a CRM if it is not used. We offer training for all your users to maximize adoption of the new tool. We also train key and technical users to ensure you achieve the highest level of autonomy possible.
Service center
As user needs evolve with usage and CRM functionalities, we provide access to a service center to ensure the functional and technical sustainability of your tool, while also guaranteeing its continuous availability.
