Microsoft Dynamics 365 Field Service, your software for managing field service teams

Improve the efficiency of your field teams.
Microsoft Dynamics 365 Field Service helps streamline field operations through better organization and a professional approach, delivering an improved customer experience.

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Customer solutions start here

Dynamics 365 Field Service | MASAO
Dynamics 365 Field Service | MASAO

Deliver proactive service

Anticipate your customers’ needs by leveraging IoT technologies and making the most of customer data.

Dynamics 365 Field Service | MASAO
Dynamics 365 Field Service | MASAO

Optimize your interventions with AI

Automatisez l’affectation de la meilleure ressources disponible et planifiez automatiquement son intervention.

Dynamics 365 Field Service | MASAO
Dynamics 365 Field Service | MASAO

Make your field teams’ work easier

Provide contextual assistance to your technicians. Streamline tasks and reduce intervention time.

Dynamics 365 Field Service | MASAO
Dynamics 365 Field Service | MASAO

Improve customer satisfaction

Build trust and customer loyalty by equipping your technicians and managers with the tools and information they need to resolve issues on the first visit.

Why choose Dynamics 365 Field Service ?

Dynamics 365 Field Service | MASAO

Benefits

Improve first-time fix rates and technician productivity.

Field agent autonomy

Provide access to the right information at the right time.

  • Intelligent route planning
  • Internet of Things (IoT) integration
  • Remote expert collaboration using mixed reality
Dynamics 365 Field Service | MASAO

Benefits

Reduce travel time.

Optimized scheduling

Help dispatchers achieve their business objectives with:

  • Built-in optimization within the scheduling board
  • Scheduling to meet Service Level Agreements (SLAs)
  • Predictive travel time and work duration
Dynamics 365 Field Service | MASAO

Benefits

Enable resource management to reduce downtime.

Connected resources

Define the attributes that characterize different resources with:

  • Ability to identify resource locations and hierarchies
  • Geofencing capabilities
  • Monitoring resource properties over time

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