Unlock the potential of your digital marketing with Dynamics 365 Customer Insights

Turn prospects into business relationships with Microsoft Dynamics 365 Customer Insights. Marketing intelligence helps assess the relevance of every action through key indicators in order to maximize conversion rates.

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Your marketing transformation starts here

Create and nurture prospects

Generate more prospects across all channels using AI-driven data integrated into Microsoft Dynamics 365 Customer Insights.
Nurture sales-ready prospects with personalized experiences.

Make more effective decisions

Improve marketing ROI and performance through built-in results analysis.

Connect marketing & sales

Prioritize prospects.
Automate handoffs to sales teams.
Track sales progress using shared insights.

Innovate with a modern platform

Encourage innovation with an application that is easy to customize.
Connect the application to other services you already use.

2017 . 2018 . 2019 . 2020 . 2021 . 2022 . 2023 . 2024 . 2025 . 2026

2018 . 2021 . 2023

2019 Finalist

Why choose Dynamics 365 Customer Insights ?

Deliver a personalized experience to your prospects

Attract the right prospects by running targeted multichannel campaigns across email marketing, web landing pages, events, telemarketing, SMS integration, and LinkedIn integration.

Organize and guide your prospects’ journey based on their behavior to make your offering more relevant at every stage.
Use real-time insights to nurture your leads with relevant, synchronized messages across email, web, and conversations.
Gain real-time insights by tracking campaign engagement at different stages.

Align sales with marketing

Create a single customer view with Dynamics 365 for Sales to unify data across your contacts, leads, and customers.

Use shared lead insights across your organization to ensure sales and marketing teams always have access to the latest data.
Connect sales and marketing processes to automate follow-ups and track the progress of each lead.
Collaborate efficiently with sales teams and partners through the integration of Microsoft 365 tools.

Make informed decisions

Improve marketing results with ready-to-use marketing dashboards and analytics, or create your own custom dashboards.

Track the results of your actions in real time to continuously improve your customer journey.
Get accurate ROI for each of your campaigns to refine your marketing strategy.
Leverage Dynamics digital intelligence to accelerate the quality of your results.

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